With over 15 million customers, Bitrix24 is one of the most popular customer relationship management (CRM) solutions on the market today. Whether you need a basic lead management platform, task tracking, collaboration pipelines, contact center or website builder, Bitrix24 has you covered.
Bitrix24 provides small businesses with a highly configurable solution that they can use to create, assign and manage tasks. It offers a forever free plan with unlimited users, as well as paid plans as low as $49 per month, making it an ideal tool for small teams who want to start optimizing their sales processes.
All rates and fees are current as of May 18, 2024 and are subject to change.
Beatrice 24
Basic price: | Starting at $49 per month |
Free trial period: | 15 days |
Available free plans: | Yes |
Bitrix24 Service Plan Overview
Bitrix24 offers users a range of different plans, each of which comes with a 15-day free trial. The provider’s entry-level plan is the Basic plan, which supports 5 users and features collaboration channels (one-to-one chat and channels), video conferencing for up to 48 people, task management capabilities, and a contact center with built-in phone and live chat .
plan | Free trial or plans available? | feature | Price |
---|---|---|---|
basic | Yes; 15-day free trial and forever free plan | 24GB Contains 5 users 1 Account Administrator Collaboration, Tasks and Projects, CRM, Bitrix24 Logo, Drivers, Contact Center, Website Builder and Online Store |
$49 per month per organization |
standard | Yes; 15-day free trial and forever free plan | 100GB Includes 50 users 5 Account Administrator Everything in Basic Plan+; segment-based email marketing, online documentation and management |
$99 per month per organization |
professional | Yes; 15-day free trial and forever free plan | 1,024GB Includes 100 users 10 account managers Everything in Standard plus Sales Intelligence, Workflow Automation and Human Resources (HR) |
$199 per month per organization |
enterprise | Yes; 15-day free trial and forever free plan | 3TB Includes 250 users 25 account managers Everything in Pro plus unlimited branch accounts, high-performance enterprise clusters, and encryption at rest. |
$399 per month per organization |
basic | |
---|---|
Yes; 15-day free trial and forever free plan | |
24GB Contains 5 users 1 Account Administrator Collaboration, Tasks and Projects, CRM, Bitrix24 Logo, Drivers, Contact Center, Website Builder and Online Store |
|
$49 per month per organization | |
standard | |
Yes; 15-day free trial and forever free plan | |
100GB Includes 50 users 5 Account Administrator Everything in Basic Plan+; segment-based email marketing, online documentation and management |
|
$99 per month per organization | |
professional | |
Yes; 15-day free trial and forever free plan | |
1,024GB Includes 100 users 10 account managers Everything in Standard plus Sales Intelligence, Workflow Automation and Human Resources (HR) |
|
$199 per month per organization | |
enterprise | |
Yes; 15-day free trial and forever free plan | |
3TB Includes 250 users 25 account managers Everything in Pro plus unlimited branch accounts, high-performance enterprise clusters, and encryption at rest. |
|
$399 per month per organization |
Best Bitrix24 CRM Plans for Small Businesses: Basic
The best plan for small businesses is the Basic plan as it offers all the core features of CRM and more at a low cost. This is an entry-level plan that bundles collaborative pipelines, task management, sales pipeline planning, contact center, and website builder all in one package.
If you need to support more than five users, we recommend upgrading to the Standard plan. This will provide you with support for up to 50 users and provide additional features such as segment-based email marketing.
advantage
- Collaboration chat channel
- project management
- contact center
- website builder
shortcoming
- Lack of workflow automation
- Maximum of 5 users
- Limited support
- No instant file editing
Other services provided by Bitrix24
Bitrix24 is more than just a basic CRM, the provider also offers a range of other services, including:
- File management: It can support up to 20 employees to upload and edit documents in real time at the same time.
- Task automation: Assign tasks, automatically create recurring tasks, track how long it takes to complete tasks, and switch between checklists or Kanban boards.
- Cooperation channels: Create one-on-one chats, public and private group chats, and store 5GB to 3TB of data.
- videoconference: Set up video conferences with up to 48 people, blur the background and share your screen.
- Website builder: Build a website for mobile/tablet/PC users, choose from Bitrix24.Market’s website templates, with unlimited web pages and 5GB to 3TB website storage space.
Bitrix24 Platform and Customer Support
Bitrix 24’s website and user interface are generally easy to navigate. The administrator account dashboard can seem quite clunky at times, but it provides all the basic navigation you need in one place.
Unfortunately, Bitrix24’s customer support is very limited. While the organization has a help desk, technical support experts are only available via live chat during business hours to users of paid plans (Bitrix24 has an office in Virginia, U.S. during Eastern Time and in Limassol, Cyprus during Eastern European Time We have offices).
Is Bitrix24 safe?
When it comes to security, Bitrix24 offers extensive protection to its customers. For example, all data transfers occur over Secure Socket Layer (SSL) encrypted connections using 256-bit keys. The organization stores each client organization’s data separately at the database and cloud storage levels to reduce the chance of unauthorized access.
It is worth noting that Bitrix24 stores customer data through Amazon Web Services (AWS) in Virginia and Frankfurt, Germany. The service holds multiple security certifications, including Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), International Organization for Standardization (ISO) 27001, SOC/1/2/3, Directive 95/46/EC and Payment Card Industry Data Security Standard (PCI DSS) Level 1.
Users can also choose to enable two-factor authentication (2FA) on their accounts through the Bitrix OTP and Google Authenticator apps, and can use these apps to generate one-time passwords. This makes it more difficult for unauthorized individuals to log in using stolen passwords.
Bitrix24 User Reviews
Bitrix24’s customer reviews are generally very positive, with the solution scoring 4.1 out of 5 on G2, 4.2 on Capterra, and 4.2 on Gartner. Positive reviews highlight how Bitrix24 provides an all-in-one communication platform and task management tool.
One of the most common complaints from customers is the overall lack of support from vendors. Most notably, support is limited to users of certain packages, and chat support provides very limited assistance to end users.
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Is Bitrix24 right for you?
If you are a small organization that needs a CRM solution with task management and integrated communication pipelines, Bitrix24 is ideal. It has everything a small team needs to start optimizing their sales process.
However, it’s not necessarily right for every team. If you’re on a team that needs more proactive customer support, you may want to look to other solutions. Likewise, the breadth of features Bitrix24 offers can be overwhelming for those who aren’t prepared to take the time to configure the platform.
Frequently asked questions
Is Bitrix24 a CRM?
Yes, Bitrix24 is a CRM with many additional features. These include collaboration pipelines, task management, project management, document management, video conferencing, website creation and HR automation.
Does Bitrix24 have a free plan?
Yes, Bitrix24 offers a forever free plan for an unlimited number of users. This plan comes with 5GB of online storage and supports collaborative chat, high-definition (HD) video calling, basic task management, contact center, and website builder.
How to contact Bitrix24 support?
Paid users can contact Bitrix24 through the dashboard by clicking on the “My Plans” widget, navigating to the support section, and clicking on the “Ask a Question” button. This will open a live chat with the customer support team.
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