Bitrix24 Review: Highly Customizable CRM Solution for Small Businesses

All rates and fees are current as of May 18, 2024 and are subject to change.

Beatrice 24

Basic price:	Starting at $49 per month
Free trial period:	15 days
Available free plans:	Yes

Bitrix24 Service Plan Overview

Bitrix24 offers users a range of different plans, each of which comes with a 15-day free trial. The provider’s entry-level plan is the Basic plan, which supports 5 users and features collaboration channels (one-to-one chat and channels), video conferencing for up to 48 people, task management capabilities, and a contact center with built-in phone and live chat .

Best Bitrix24 CRM Plans for Small Businesses: Basic

The best plan for small businesses is the Basic plan as it offers all the core features of CRM and more at a low cost. This is an entry-level plan that bundles collaborative pipelines, task management, sales pipeline planning, contact center, and website builder all in one package.

If you need to support more than five users, we recommend upgrading to the Standard plan. This will provide you with support for up to 50 users and provide additional features such as segment-based email marketing.

Other services provided by Bitrix24

Bitrix24 is more than just a basic CRM, the provider also offers a range of other services, including:

• File management: It can support up to 20 employees to upload and edit documents in real time at the same time.
• Task automation: Assign tasks, automatically create recurring tasks, track how long it takes to complete tasks, and switch between checklists or Kanban boards.
• Cooperation channels: Create one-on-one chats, public and private group chats, and store 5GB to 3TB of data.
• videoconference: Set up video conferences with up to 48 people, blur the background and share your screen.
• Website builder: Build a website for mobile/tablet/PC users, choose from Bitrix24.Market’s website templates, with unlimited web pages and 5GB to 3TB website storage space.

Bitrix24 Platform and Customer Support

Bitrix 24’s website and user interface are generally easy to navigate. The administrator account dashboard can seem quite clunky at times, but it provides all the basic navigation you need in one place.

Unfortunately, Bitrix24’s customer support is very limited. While the organization has a help desk, technical support experts are only available via live chat during business hours to users of paid plans (Bitrix24 has an office in Virginia, U.S. during Eastern Time and in Limassol, Cyprus during Eastern European Time We have offices).

Is Bitrix24 safe?

When it comes to security, Bitrix24 offers extensive protection to its customers. For example, all data transfers occur over Secure Socket Layer (SSL) encrypted connections using 256-bit keys. The organization stores each client organization’s data separately at the database and cloud storage levels to reduce the chance of unauthorized access.

It is worth noting that Bitrix24 stores customer data through Amazon Web Services (AWS) in Virginia and Frankfurt, Germany. The service holds multiple security certifications, including Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), International Organization for Standardization (ISO) 27001, SOC/1/2/3, Directive 95/46/EC and Payment Card Industry Data Security Standard (PCI DSS) Level 1.

Users can also choose to enable two-factor authentication (2FA) on their accounts through the Bitrix OTP and Google Authenticator apps, and can use these apps to generate one-time passwords. This makes it more difficult for unauthorized individuals to log in using stolen passwords.

Bitrix24 User Reviews

Bitrix24’s customer reviews are generally very positive, with the solution scoring 4.1 out of 5 on G2, 4.2 on Capterra, and 4.2 on Gartner. Positive reviews highlight how Bitrix24 provides an all-in-one communication platform and task management tool.

One of the most common complaints from customers is the overall lack of support from vendors. Most notably, support is limited to users of certain packages, and chat support provides very limited assistance to end users.

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