Nextiva is a unified communications platform with features and tools to support business messaging, video conferencing and telephony. Unlike most providers, Nextiva allows customers to mix and match plans to build a customized phone system that provides the right functionality and cost for every team in the organization. Nextiva stands out from the competition, leading all the business phone providers we reviewed with the highest average scores in pricing, ease of use, features, integrations, and customer support.
The platform’s exceptional ease of use, customer service, hybrid plans and security measures make it a top choice for multi-site retail and healthcare businesses requiring data privacy. Nextiva offers the following HIPAA-compliant features: telephony, automated attendants, call logging, virtual faxing, 1:1 video conferencing, team video conferencing, audio-only conferencing, advanced interactive voice response and many software integrations. The system’s key security measures are also HIPAA compliant, including its SSAE 16 certified data center, redundant call path network, and eight points of presence across the U.S. Nextiva requires companies using its HIPAA-related products to sign a comprehensive business engagement Partner Agreements, “address covered services and set forth the privacy, security, and breach notification rules required of business associates under HIPAA.”
One thing we appreciate about Nextiva is that the platform is updated regularly. Recently, improved functionality has been added to the desktop application. Users can now easily search voicemails, quickly access shortcuts and receive alerts when their network connection is lost.
