Tata Telecom Business Services (TTBS) has announced a single number unified solution for toll-free and WhatsApp businesses. The single number unified solution combines the power of TTBS toll-free numbers with the superior user experience and reach of the WhatsApp Business platform, enabling businesses to interact seamlessly and effectively with their customers. TTBS has partnered with businesses across retail, manufacturing, telecom, BFSI and services sectors to enhance customer experience.
The Unified Number solution allows businesses to use their TTBS toll-free number as a WhatsApp business number, enabling a smooth omnichannel experience. This cutting-edge solution will transform customer service by helping businesses centralize customer engagement and deliver unparalleled customer support and satisfaction.
Commenting on the news, Vishal Rally, Senior Vice President, Product and Marketing, Tata Teleservices, said: “TTBS is committed to supporting businesses through advanced customer engagement strategies, bringing them new levels of convenience. By integrating By combining our free services and WhatsApp Business capabilities into a unified platform, we aim to help businesses create a more personal, seamless and efficient customer experience. We believe this innovative solution will change the way businesses connect with their customers, Cultivate stronger relationships and drive business success.”
With TTBS toll-free and a single number on the WhatsApp Business platform, businesses can optimize their customer service, marketing campaigns and overall brand image across multiple channels.
Some key benefits include:
1. Unified customer experience: Businesses can now offer enhanced accessibility and a unified experience as customers can connect with businesses through their preferred communications platform, whether through voice calls or messaging, without having to switch between different points of contact.
2. Simplify customer communication: Tracking functionality enables businesses to consolidate their interactions and responses. With its centralized monitoring platform, it helps businesses resolve customer inquiries, feedback and support requests instantly.
3. Cost-effective solution: This unified solution eliminates the need to maintain separate contact numbers for toll-free and WhatsApp Business services. This integration optimizes operating costs and increases efficiency, resulting in significant cost savings for businesses.
4. Analysis and insights: This unified solution combines powerful analytics and reporting capabilities to provide businesses with valuable insights into customer behavior and preferences. Businesses can use this data to make data-driven decisions, improve service, and optimize their customer engagement strategies.
TTBS focuses on providing cutting-edge technology and excellent customer service, and is committed to creating a “digital-first” ecosystem to help enterprises achieve digital agility. To this end, TTBS has recently launched several initiatives to provide businesses with innovative, reliable solutions that help them keep operations running smoothly in a flexible, scalable and secure manner. The company’s smart business solutions portfolio includes Smartflo CCaaS suite (an advanced cloud communications suite that integrates all-pass functionality), SmartOffice (an all-in-one startup suite that includes voice, data, applications, storage, etc.), Smart Network Private Line SD – WAN iFLX has built-in cloud security and is a smart and flexible network optimization solution and a complete network security solution.
