Semnox Solutions, Entertainment and amusement industry technology supplier, announced its partnership with Dubai Glitch. The company is offering a cashless solution to Family Entertainment Centers (FECs) that will be available across its vast venues.
Glitch is one of the largest and most innovative FECs in Dubai, owned and managed by Al Ghurair Properties. It offers more than 30 interactive attractions, including ninja warrior activities, a climbing wall, a VR arcade and a bowling alley.
Comprehensive business solutions
To facilitate the cashless solution across the site, Semnox Solutions installed 28 LuminOS card readers, three self-service kiosks, three point-of-sale systems, one mobile tablet and two exemption management tablets. Glitch has taken full advantage of this new technology and has moved to a completely cashless card system. FEC achieves this goal by adding automation to critical processes.
“We chose Semnox because they have the best customer service and are excellent in every aspect,” said Burt GrogolGhurair Vice President. “They are always responsive to our needs and go out of their way to help us. Semnox’s commitment to developing new technology that perfectly aligns with our business needs was a key factor in our decision.”
JS Reddy, Semnox Solutions Vice President and Head of Middle East Business added: “We consider Glitch to be a flagship project that showcases our capabilities. We are honored to partner with the prestigious Al Ghurair as a business solutions partner for entertainment projects. We look forward to working with The Al Ghurair team works together to help them achieve business success through our comprehensive business solutions.”
Improve customer experience
Customers and employees have responded positively to Semnox’s cashless solution at Glitch. The system increases productivity and minimizes installation delays thanks to the attraction’s click-to-play functionality and the option to top up game cards at kiosks. Fast and convenient cashless transactions improve the overall customer experience.
Glitch’s effective use of Semnox’s cashless solution demonstrates the company’s commitment to delivering cutting-edge technology and outstanding customer service. Semnox is recognized as a key partner to companies in the entertainment and leisure industries, helping attractions streamline operations, improve visitor experiences and achieve sustainable growth.
Groger concluded, “Semnox’s unparalleled flexibility really set them apart from other suppliers we considered. Their ability to adapt and customize their products to our unique requirements was invaluable. Overall, these factors made Semnox Becoming the clear choice for Glitch ensures a partnership that guarantees efficiency, growth and outstanding service.”
Semnox Solutions last month announced a partnership with apex business capitalis a highly respected full-service lender specializing in commercial mortgages and small business equipment loans. Together, the two companies will offer a unique financing program designed to support owners and operators thriving in the home entertainment market.
