Global telecom solutions provider Globacom has launched ‘Glo Outsource Pro’, a strategic business solution that enables companies and enterprises to outsource some non-core operations.
This solution enables companies and enterprises to focus on their core competencies, resulting in greater efficiency, cost savings and enhanced customer experience.
In a statement in Lagos, Globacom said: “‘Glo Outsource Pro’ enables companies to delegate specific operational activities such as customer support, finance and accounting, IT services, human resources and supply chain management to Globacom, which can leverage Its expertise, technology and economies of scale to optimize processes and deliver high-quality results will have a positive impact on their operations.”
The solution is designed to “help companies maximize cost-effectiveness, increase productivity and increase market efficiency by helping them manage some non-core parts of their business so that they can focus on core activities,” it added. The products are mainly suitable for large and medium-sized enterprise businesses in the fields of banking, energy, oil and gas, fast moving consumer goods, manufacturing, distribution, utilities, Internet Service Providers (ISPs), logistics companies, small, medium and micro enterprises.
Globacom further explained that in addition to promoting technology upgrades, competitive advantages and improving market efficiency, “Glo Outsource Pro” has other benefits, including efficiency and cost reduction.
Outlining further benefits of the solution, the company said: “‘Glo Outsource Pro’ will help organizations outsource their inbound and outbound call center activities, inbound technical help desk, social media management, profile prospecting for planning purposes and general backend support.
“It will also help them with call prospecting, customer campaigns/onboarding, retention campaigns, collections, sales campaigns and more.”
