Xilnex’s complete solutions suit the needs of retail and restaurant businesses, allowing them to expand into additional markets.
Web Bytes Sdn Bhd provides innovative technology solutions to retailers
Established in 2007, Web Bytes Sdn Bhd has always been at the forefront of innovation, crafting dynamic and feature-rich retail solutions to support businesses. Its mission is simple: to provide clients with tailor-made, reliable and forward-thinking digital solutions that drive growth, efficiency and success.
The company has a highly skilled team of founders and software engineers with extensive experience and knowledge to effectively solve customer pain points using its software platform and infrastructure.
The Web Bytes team has worked with many multinational companies and has developed expertise in developing cutting-edge SaaS platforms and business solutions.
From cutting-edge technologies such as Xilnex omni-channel (point-of-sale) POS systems to lightweight iPad POS and Android mobile POS for international SMEs and chain merchants.
Web Bytes provides an end-to-end ecosystem of retail technology solutions designed to streamline operations and drive business growth.
The product family includes Xilnex LiveOrder, Xilnex Loyalty App and Xilnex Voucher Network to enhance customer engagement.
With these solutions, Xilnex develops powerful and scalable software that meets the needs of retail and food and beverage (F&B) businesses, allowing the business to expand into additional markets.
Recognizing the importance of data analytics in customer retention and growth, Xilnex launched Xilnex Insights, a cutting-edge solution.
It provides valuable insights such as customer segmentation, identifying key customers and assessing customer churn risk.
This enables merchants to better understand customer behavior and conduct more effective marketing campaigns to increase profitability.
In addition, Xilnex has created a unique feature called CX Builder to simplify the customer journey through automated processes.
Through preset automation settings, the technology is designed to mimic human behavior, automatically awarding coupons or points when tasks are completed.
Therefore, it can help them coordinate accordingly so that everyone gets enough help and support to complete their tasks, making stronger people able to help those in need.
Web Bytes is committed to continuous improvement based on enterprise needs.
In addition to its strong market presence in Malaysia, Web Bytes’ Xilnex solutions have also made their mark in several ASEAN countries including Cambodia, Vietnam, Indonesia, Thailand and Singapore.
In addition, it has established registered regional offices in Cambodia and Vietnam to better serve the needs of local customers.
With more than 5,000 customers and more than 30,000 installations worldwide, its influence continues to grow, revolutionizing business on a global scale.
Web Bytes Sdn Bhd doesn’t just provide solutions; it is paving the way for a brighter F&B and retail future.
It is committed to empowering the catering and retail industries, embracing change and viewing challenges as opportunities.
With a forward-looking vision, the team believes in endless possibilities and strives to turn obstacles into pathways to growth.
